AI Operations for MSPs

Your helpdesk never
sleeps again.

We install and manage AI assistants that triage tickets, handle client requests, and run your MSP operations — 24/7, for less than a part-time hire.

Get Your Free AI Audit →See How It Works
opbot — triage session
Built by a 20-year IT operations veteran
Open-source AI — no vendor lock-in
Operational in under 30 days

Your techs are drowning in P3s and P4s.

Password resets. "Where's my ticket?" emails. VPN troubleshooting at 2 AM. Your skilled people are burning hours on work a well-configured AI handles in seconds.

60%

of MSP tickets are repetitive, predictable requests

$45/hr

average cost of a tech handling a password reset

3 AM

doesn't care what time it is — your AI assistant is already working

From zero to operational in 4 weeks.

We don't sell you software and walk away. We embed into your operations and build an AI system tailored to how your MSP actually works.

Week 1

Discovery & Audit

We map your workflows, communication channels, and pain points. You tell us where the time goes — we find the automation opportunities.

Week 2

Build & Configure

AI assistant deployed on dedicated infrastructure. Custom-trained on your triage rules, SLA targets, and escalation procedures.

Week 3

Test & Train

Supervised pilot with your team. The bot handles requests, humans review. We refine until it gets it right every time.

Week 4

Launch & Monitor

Go live. We monitor daily for the first week, then transition to ongoing optimization. Your team gets faster, not replaced.

What your AI assistant handles.

Not a chatbot. A trained operations teammate that follows your playbook.

Ticket Triage & Classification

Core

Inbound requests are automatically classified P1–P4 with SLA timers. P1s get escalated instantly. P4s get resolved without waking anyone up.

Client Communication

Core

First responses drafted and sent within SLA. Status updates on autopilot. Your clients feel attended to 24/7.

New User Onboarding

Workflow

Gather requirements, generate checklists, track provisioning steps. No more "did anyone set up their VPN?" on day one.

Escalation Management

Workflow

Structured handoffs with full context — priority, impact, timeline, what's been tried. Techs get a brief, not a puzzle.

SLA Monitoring & Alerts

Operations

Proactive warnings before breaches. Your team knows which tickets need attention before the client calls to ask.

Knowledge Base Responses

Operations

Common questions answered instantly from your documentation. Password resets, VPN guides, printer troubleshooting — all handled.

Transparent pricing. No surprises.

Every package includes setup, training, and ongoing optimization. You pay for outcomes, not API tokens.

Pilot

Test the waters. One workflow, one channel.

$2,500setup
+ $500/month
  • Operations audit (one workflow)
  • AI assistant deployed & configured
  • Single channel (WhatsApp, Slack, or Teams)
  • Custom triage rules & persona
  • Team training session
  • Monthly check-in & prompt tuning
Start With a Free Audit
Most Popular

Operations

Full automation across your core workflows.

$5,000setup
+ $1,200/month
  • Everything in Pilot, plus:
  • Full operations audit (3+ workflows)
  • Multi-channel integration
  • 2–3 custom automation skills
  • SLA monitoring & alerts
  • Weekly optimization, priority support
Start With a Free Audit

Embedded

Your fractional AI operations manager.

$7,500setup
+ $2,000/month
  • Everything in Operations, plus:
  • 5+ workflow automations
  • CRM & tool integrations
  • Custom reporting dashboards
  • Dedicated support channel
  • Monthly strategy & expansion calls
Start With a Free Audit

Questions you're probably asking.

Will this replace my technicians?

No. This handles the repetitive work your techs shouldn't be doing — P3/P4 tickets, first responses, status updates. Your people focus on complex problems and client relationships. The AI makes them faster, not obsolete.

What if the AI gets something wrong?

The system is built with guardrails. P1 and P2 issues always escalate to humans. The AI never makes up information — if it doesn't know, it says so and routes to a tech. During the pilot phase, every response is human-reviewed before we loosen the reins.

Is our client data safe?

The AI runs on dedicated infrastructure — not shared cloud services. Your data stays in your environment. We configure access controls, encryption, and audit logging as part of every deployment. Your compliance posture improves, not weakens.

What does "open-source AI" mean for us?

It means no vendor lock-in. The AI assistant runs on technology you control. If you ever want to bring management in-house, you can. You're paying for our expertise in configuration, optimization, and operations — not a proprietary platform.

How much does the AI itself cost to run?

Infrastructure costs are included in your monthly retainer. You don't deal with API tokens, server bills, or usage caps. We handle all of that and optimize for cost-efficiency so you get predictable pricing.

We've tried "AI solutions" before. Why is this different?

Most AI products give you a chatbot and wish you luck. We give you a configured operations system with your triage rules, your SLA targets, your escalation procedures, and your team trained on how to work with it. It's the difference between buying software and hiring an expert.
Free — No Obligation

Get your AI Readiness Audit.

30 minutes. We map your operations, identify the top 3 workflows we'd automate, and show you exactly what the ROI looks like. No pitch. Just answers.

30-minute call. No pitch. We map your top 3 automatable workflows.